Billing & payouts

Sending and Receiving Wire Transfers

How to Send a Wire Transfer

To send a wire transfer from your account:

1. Log in to your online banking account.
2. Go to Transfers > Wire Transfer.
3. Enter the recipient’s banking details, including:
   • Full name and address
   • Bank name and address
   • SWIFT/BIC or ABA routing number
   • Account number or IBAN (for international transfers)
4. Enter the transfer amount and select the currency.
5. Review the details carefully and confirm the transfer.
6. You will receive a confirmation email with transaction details.

Receiving a Wire Transfer

To receive a wire transfer, provide the sender with:

• Your full name and address
• Your account number or IBAN
• Your bank’s SWIFT/BIC code or routing number
• Any additional information required for international transfers

Funds will be deposited into your account once processed by the sending bank.

Transfer Processing Times

• Domestic Wire Transfers: Typically completed within 1-2 business days.
• International Wire Transfers: Usually take 3-5 business days, but may be delayed due to intermediary banks.

Common Issues and Troubleshooting

If your transfer is delayed or missing:

• Verify that the recipient’s banking details were entered correctly.
• Check your transaction history under Transfers > Wire Transfers.
• Contact our support team with your transfer reference number for further assistance.

For more details, visit our Wire Transfers Guide.